Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable.
How do I start a return or exchange?
Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item for a different vape type?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Bank Transfer, PayID and Velora gift cards.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We currently ship across the Australia and we provide fast and reliable shipping across Australia. Orders are processed quickly to ensure timely delivery to your doorstep.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
FAQs for Vape Bulk Australia
Are your products authentic?
Absolutely. All products available at Vape Bulk Australia are sourced from reputable manufacturers and verified suppliers to ensure authenticity and quality.
Do you provide discreet packaging?
Yes, all orders are shipped in discreet packaging to protect your privacy. There is no indication of the contents on the outside of the package.
Do you sell products suitable for beginners?
Yes, we offer a variety of beginner-friendly products such as disposable vapes and starter kits that are easy to use and require minimal setup.
How do I choose the right vape product?
Choosing the right product depends on your experience level and preferences. Disposable vapes are ideal for convenience, while vape kits and vaporizers offer more customization and performance.